You’re ordering professional voice recordings for your phone system but don’t know exactly what audio format to request. We have tools available that allow audio file conversion into many phone-system-friendly codecs. We’ll analyze your file to determine the specific format, average volume levels, and any other relevant details so that we can match these specs with your new voice prompts and greetings. To start this process, send a sample to [email protected] for us to analyze.
Why is this even necessary? These systems require formats, volume levels, and file extensions, which vary greatly, and often our customers don’t know how to quantify those variables. At Marketing Messages we have over 30 years of industry experience in determining how to format your new voice recordings for your company’s specific phone system. We can provide WAV files, VOX files, and MP3, to name a few of the more common audio formats. To be clear and simple, we can provide almost any audio file format.
Do we do all of our work in your preferred format? Not at all! We do nearly all our recording and editing with 44,100 Hz, 16-bit, mono PCM WAV files. Once the audio is edited perfectly, we format it to your system’s specs. We also archive all of your audio in this higher-quality WAV format. Should you upgrade your system to one with different requirements, we can re-format your files using these specified codecs. Switch from an old NMS 32 kbps VOX format to a CCITT (G.711) wav? We can do that.
So how do we determine which file format is right for your phone system? We start by asking, “What format do you need ?” If you already know the specs, great! If not, we have ways of ascertaining the necessary details.
My favorite is to obtain an audio sample file from your current Auto Attendant or IVR voice recordings which you think sounds pleasant and seems to be recorded at an optimal volume level. We then analyze your file to determine which audio format, how loud or soft it is in decibels, and any other variables that may be pertinent, such as silence at the head or tail of the file.
Also worth noting, you could ask your telco provider for the required file specifications. Should the answer be WAV, please elaborate. Ask for the sampling rate, bit rate, and additional information, for example, 11,025 kHz, 8-bit, mono PCM wav.
Sometimes you run into the problem of not being able to copy an Auto Attendant prompt from your system. Should that be the case, we’ll likely ask you the make and model of your system. Using that information, we’ll investigate further within our knowledge base or with the vendor directly. Once we have your format nailed down, we’ll add it to your customer profile within our database. From then on we can always deliver exactly what you require.
Want to discuss the audio format for your phone system? Just contact us!