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- Assessing weaknesses and gaps in their voice prompts strategy and delivery
- Aligning voice attributes and messages with their brand and marketing strategy
- Achieving voice consistency across all telco & web based communication channels
- Expanding their use of voice prompts in languages other than English
- Reducing the “hassle factor” associated with voice prompt delivery
The goal of our assessment is to identify more effective ways to employ your professional voice prompts in order to improve brand consistency, project a more professional image, and enhance the overall caller experience. We will also discuss the special challenges of multi-language voice prompt deployments.