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Auto Attendant Guidelines and Examples

This resource includes sample prompts, both generic and industry-specific, that call flow designers can use to model their own prompts, as well as tips and best practices for auto attendant design. Traditionally, auto attendant prompts have been used to greet customers and greet calls, but the more progressive companies use these prompts to:

  • Improve processes (for ex., fulfilling medical records requests)
  • Inform callers of new services and resources
  • Relay legal and other disclosure information
  • Ask callers to complete customer surveys

Tips That Ensures Quality and Accuracy

In addition, the guidelines contained in this document will improve call flow and help you to construct a script that our Voice Artists can easy understand, leading to improved recording accuracy.