Scripting Review & Resources
Whether you’re designing a simple call greeting and distribution tree or a complex, multi-level IVR system, a thorough script writing review is necessary to ensure that callers have a productive and brand enhancing experience. We thoroughly review each script to accomplish the following goals:
- Provide recordings that accurately represents the call designer’s intent
- Increase translation completion rates
- Create a caller experience that reinforces your brand
Our process starts with an initial script writing submission using our Voice Prompt Template format. This document is a standardized form that ensures accuracy and consistency in the recording, translation, and audio engineering process. We review the script for grammar, ease of navigation, and listenability; and collaborate with the designer until the script is mutually understood and agreed upon. Special attention is paid to pronunciation and translation, with a customer service coordinator driving all open issues to resolution. We also employ a Pronunciation Hotline, enabling designers to call in to record complete terms and phrases to ensure the Voice Artist represents them accurately.
We all provide an Auto Attendant Guidelines and Examples document. This resource includes sample prompts, both generic and industry-specific, that call flow designers can use to model their own prompts, as well as tips and best practices for auto attendant design.
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