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Advanced Call Queuing (ACQ) improves the caller’s on hold experience by tailoring messages based on the caller’s profile, and gives them more control over their call queue experience.

  • More targeted messaging
  • Fewer dropped calls
  • Ability for caller to choose preferred hold music
  • Increased understanding of calling behavior
  • Reduced agent staffing requirements

Learn more about Advanced Call Queuing

Or please contact

Jim Giebutowski, Marketing Messages

617-527-3023

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