Voice Partner Directory

Abacus Group is a carrier class, next generation virtual PBX, UC, Collaboration, Mobility, Conferencing, IP Fax, IP Contact Center and SIP Trunk platform that is device and bandwidth agnostic. We provide superior advanced communications and reduce your monthly telecom costs by up to 50%. This is accomplished by shared resources, an “all in” feature set, flexible unlimited or metered pricing plans and replacing dedicated physical circuits with virtual circuits. Abacus Cloud is powered by hardened SAS70 Type II SunGard data centers, highly resilient and redundant Tier 1 carriers, virtual server environment, Internap blended bandwidth and high definition audio end points. All of which translates into more quality, more security, more mobility, more redundancy, more resiliency and more metrics than you can afford to buy, install, manage and upgrade on your own.

ADP’s Employee Communications Services group designs and executes comprehensive communications programs by using a variety of media, including print, web, email, and more, to help boost employee awareness of benefits programs and ease HR’s administrative burden, while helping with your cost-reduction and plan participation goals.

Alliance Data Systems is a leading provider of loyalty and marketing solutions, such as private label credit cards, coalition loyalty programs, and direct marketing services, derived from the capture and analysis of transaction-rich data.  The company manages over 135 card programs,  creating brand loyalty for retail brands such as Victoria’s Secret, J.Crew, Eddie Bauer, Buckle,HSN, Pottery Barn and Pier 1 Imports.

Aspect provides contact center, self-service and workforce solutions that work together to deliver better outcomes for those on either side of the conversation.   The company’s approach makes the engagement technologies consumers prefer (text, chat and social) fundamental and harmonious to the overall customer experience. It also lets consumers do more for themselves through self-service solutions that address the preference for text as a simple and central entry point to the entire customer experience, which results in intelligent, two-way automated conversations powered by natural language understanding.

BCS Processing is a leading IT service provider of support services for business, providing innovative based technology solutions for voice, data, video, and wireless and cloud communication. Offering a complete portfolio of IT services and products, BCS designs, delivers and supports technology solutions that become the foundation of our clients business.

Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 40 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.

Carousel Industries consults, integrates and manages technology solutions that solve business problems and contribute to corporate growth. Carousel’s managed services, mobility, video solutions,A/V integration,virtualization, unified communications, and data infrastructure solutions leverage their consultative approach, deep technical expertise, and extensive industry partnerships.

Computer Instruments Inc. is a seasoned innovator in the development of self-service IVR, CTI, IP Phone, Web, Messaging, and Vertical Applications. Designing business applications for over 30 years, Computer Instruments has established a reputation for pioneering self-service, automated telephony solutions. CI offers a packaged approach with the eIVR Solution Platform. Computer Instruments also offers application development and custom builds for the Avaya Voice Portal, with an emphasis on user-friendly interfaces for easy customer administration.

Delivered as a toolbar inside your browser, Contivio is the complete inbound and outbound multi-channel cloud based contact center and telephony SaaS solution. Their patented “Angels” sit in the cloud and integrate Contivio to any web or windows CRM solution within minutes, allowing you to extend the core functionality of your existing CRM solution, and run your entire communications backbone virtually today!”

Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. The company partners with its clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling.

Dictronics is one of New England’s premier system integrators that has been in business for over sixty years. They sell, install and support a wide spectrum of premise and hosted voice and data products from tier one, industry leaders.

Digital DataVoice (DDV) creates and implements solutions to help our clients manage customer interactions. With our unsurpassed level of experience and expertise, we create world class solutions on time and on budget. We have years of experience with the key call center technologies such as IVR, CTI, Voice Recognition, Universal Queue, and CRM. Our knowledge of the interoperability requirements of today’s Customer Interaction Center (CIC) gives DDV the ability to quickly create and deploy a customized, scalable solution that will give you a significant time-to-market advantage. This translates to significant cost savings and broadened revenue opportunities – the framework for your company’s competitive advantage.

Fiserv is a global financial services solutions provider with more than 13,000 clients and approximately 22,000 associates worldwide. The company is highly regarded for its financial services technology and services innovation, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing.

Forte Payment Systems offers merchants a broad range of payment solutions, including credit card and debit card processing, ACH/eCheck origination, check verification and fraud prevention. Forte is dedicated to helping organizations of all sizes grow and prosper by reducing transaction costs, mitigating risk, and increasing efficiencies

Since 1979, General Communications Corporation(GCC) has made it possible for small to large sized businesses to take advantage of communications technology in order to reduce their costs, improve their productivity and enhance customer experiences. GCC has been supplying businesses throughout New England and across the globe with dependable VoIP and digital telephone systems and advanced applications and solutions. GCC provides complete equipment, installation, cabling, programming and training and offers service, maintenance and warranty repair.

Integrated Voice Solutions provides unmatched automated voice and speech consulting services, enabling their customers to deploy world-class applications based on the latest, most effective technologies. I.V.S. maintains an unbending commitment to quality, extensive design and implementation experience across multiple verticals, and dedication to understanding your business needs.

IQ Services is an industry leader in affordable testing services for contact center and communication systems utilizing technologies like IVR, VoIP, TTS, screen pop or CTI–based and Web applications. Since 1996, IQ Services has provided confidence to hundreds of companies around the world. IQ Services’ key services include performance testing prior to system launch and proactive availability monitoring to check system availability and performance throughout the life of the system. IQ Services provides real traffic into to customer installations for an easy, fast, affordable and accurate view of system performance. IQ Services helps customers go live — and stay live — with confidence.

Mutare Software is a fully certified AVAYA Communication Premier Design Partner focused on the design, development and support of software applications on the OctelDesigner platform. Mutare has been providing custom and off-the-shelf solutions for over 17 years. Their expertise in tailoring solutions to solve specific requirements has made Mutare the leading OctelDesigner developer, with more than 780 successfully deployed applications worldwide.

Nel-Tech Labs, now part of PICA Product Development.  has been creating, designing, and producing innovative electronic devices for over 33 years. Among its many products, Nel-Tech Labs is the designer, developer and manufacturer of the highest quality music on hold, message on hold, in-store messaging and background music systems worldwide.

Premier Technologies, Inc. has been the leading designer and manufacturer of digital equipment for the telecom and sound industries since 1991. Their machines are used both in large call centers and small businesses. Their growing line of remote-load devices allow for MP3 delivery via an IP Network, and Premier also makes traditional digital announcers that load from CDs or tapes.

Presidio Networked Solutions is one of the fastest growing information technology solution providers in the Northeast. Presidio provides a broad range of IT infrastructure and services built atop the leading technology platforms in enterprise systems, storage management, and voice/data communications. Solutions include IP Communications, network infrastructure, systems and storage infrastructure, security, messaging, remote computing, and IT support. Presidio combines IT consultants with the highest levels of certification and products from the leading technology manufacturers to deliver solutions that will meet your demanding IT requirements.

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. The company offers a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and is experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media and blogs.

Reflection Films is an award-winning video production company that produces marketing, fundraising, and training videos for a variety of businesses and nonprofits. Using documentary-style video and animation, they tell your story in an emotionally compelling way that motivates viewers to respond to a call to action.

Servion Global Solutions is the world’s largest contact center specific systems integrator, providing end-to-end business solutions and contact center applications. Servion has expertise across multiple platforms and solutions including all Avaya contact center solutions. Servion is also one of a small number of software developers to be accredited with CMM level 4 for their rigorous quality control procedures.

Twilio empowers developers to build powerful communication. Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. They take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. Communications power business. Twilio powers communications.

Vertex helps more than 50 electric, water and gas utilities improve their customers’ experience, with  1,300 people serving over 30 million utility customers. VertexOne is the first fully hosted and managed customer experience platform developed specifically for utilities of all sizes. Vertex’s affordable cloud-based solutions can be implemented quickly, allowing utilities to keep focused on their core business of serving customers.

Vertical Communications is a leader in I P business phone systems. The company focuses on the small-to-medium business (SMB) marketplace, while also servicing a number of high profile national product and service retailers. Vertical’s solutions redefine the role that telephony plays in business by delivering voice communications systems with easy-to-use integrated applications that dramatically increase customer productivity and efficiency while reducing costs.

Ward Hill Marketing is an experienced outsource technical marketing firm with a strong record of helping small to mid-size companies grow. The firm’s focus is on technology, including telecommunications, traditional/alternate energy, industrial equipment/materials, semiconductor, electronics, medical devices/equipment, photonics/optics, and others. Ward Hill becomes their clients’ virtual marketing department, using all the resources available to in-house organizations.

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