Insurance
FINANCIAL SERVICES
Our insurance voice recordings practice addresses the professional voice needs of any size organization, from local insurance agencies to national providers:
- Large Insurance Carriers
- Insurance Agencies (Home/Life Auto)
- Medical Insurance (“Healthcare Payers”)
- Insurance Support Services
For comprehensive insurance IVR systems, claims processing and policyholder account information management requires a broad range of short voice prompts that need to be seamlessly combined such that the caller dialog sounds natural and conversational. Also, many insurance organizations desire a professional voice that sounds responsive and caring – particularly for systems or messages relating to insurance claims. The ability to emotionally connect with customers can be expanded to a broader stakeholder community by providing bilingual voice recordings that combine English with Spanish or French.
Examples of Supported Applications
- Claims processing
- Policyholder account information
- Accident and loss reporting
- Coverage questions
- Policy issuance status
- Onhold messaging to promote new services and benefits
- Music on Hold
Sample Recordings & Scripts
PromptsPLUS for Auto Attendant, ACD, and IVR applications
Messages-On-Hold™
Narration for Multi-Media Presentations
An increasing number of credit and debit management companies are imparting information to their customers using a variety of visually-oriented multi-media vehicles:
- Web Videos: New insurance product introductions, corporate and product overview
- E-Learning: Corporate policies and processes, claims processing instructions
