Professional Voice Services for Banking
FINANCIAL SERVICES
Our voices can be heard at over 150 banks nationwide, from small regional banks and credit unions to large, diversified multi-national banks. For banking IVR systems, information intensity and product complexity requires a high volume of prompts – many of them short phrases that need to be smoothly concatenated to create a pleasant caller experience. We also provide banking onhold messaging that enables cross-selling of various bank services, as well as narration for customer videos, branch kiosks, and internal training courses.
Examples of Supported Applications
- Telephone banking (balance, transfers)
- Branch/ATM locators
- Outbound dialing for collections
- Bank rate lines
- Stop payments
- Multi-location/Multi-language Auto Attendant
- Onhold messaging to promote mobile banking
- Web videos for home banking orientation
Sample Recordings & Scripts
PromptsPLUS for Auto Attendant, ACD, and IVR applications
Messages-On-Hold™
Narration for Multi-Media Presentations
An increasing number of banks are imparting information to their customers using a variety of visually-oriented multi-media vehicles:
- Web Videos: Online banking orientation, banking product introductions, community service videos
- Branch Kiosks: Product offering descriptions
- E-Learning: Corporate and branch policies and processes, settlement procedures
