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Voices Heard Around The Globe.

Hear short voice samples from each of our Voice Artists, or request a custom demonstration based on your short voiceover script. We take your specific direction on vocal style to emotionally connect to a broad range of customer personas.

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Voice Recordings and Translation Across 7 Global Regions

Our comprehensive, standardized process ensures consistency and accuracy for multi-language call center deployments – meeting the tight specifications of Fortune 500 corporations and small businesses alike.

Learn the subtleties of developing and managing IVR prompts for global call center implementations – download our Top 12 Tips for Multi-Language IVR E-Book.

Voices and Messaging Go Hand In Hand.

Our Voice Marketing framework is a set of practices and principles for aligning voice messages and attributes with a company’s brand – supported by a variety of services including customer persona analysis, voice talent coaching, custom voice demonstrations, and script review and analysis.

Customer Experience Suite

In Room Customer Experience Suite

A brand-unified approach to the customer experience

Sight, Sound, and Smell

Combines In-Room with our Phone & Web solutions

One focal point for branding, messaging, and support

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Complimentary Whitepaper

“Getting the Most Out of Professional Voice Services”

Learn how to select and work most effectively with voice talent contractors and firms.

There are many options for voice recordings in the marketplace.  They range from independent contractors to voice recording brokers (low service matchmakers) to full service providers.  We believe that full service voice services firms offer the most comprehensive, end-to-end offerings for voice recordings. “Full service” means that we work with our Voice Artists throughout the entire voice recording process – including scripting, editing, file naming/distribution/archiving, and post-sales support.

Employing voice over talent from a professional voice recording firm yields the following benefits:

  • A more consistent, professional caller experience – A trained voice talent sounds more professional and is adept at maintaining a consistent style, tone, and volume when voice recordings are updated.
  • Enhanced brand image – Using the same professional voice across all voice-enabled systems reinforces the brand and builds familiarity with customers.
  • Better use of resources – Internal resources get promoted, transferred, terminated, etc., – and adding replacement voice recordings to an existing system results in an inconsistent voice interface.
  • Reduce administrative hassle – Employing a professional voice recording firm eases the administrative burdens of coordinating recording schedules/deadlines for customers with multiple systems, locations and languages.

In addition, professional voice recording firms tend to establish long-term relationships with only the most highly-trained and career-committed Voice Artists in the industry. This ensures high quality and consistent branding over time.