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8 Characteristics of Effective IVR Prompts

Recording informative, well-directed, and impactful IVR voice prompts is critical to creating a positive caller experience. There’s no doubt that your messaging is going to be unique to your business, your phone system, and your customers’ needs. But even so, there are eight effective IVR characteristics that all IVR scriptwriters should try to meet, regardless … Continued

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Advanced Call Queuing Personalized Experience & Reporting

Here at Marketing Messages, we always try to stay on top of the latest changes and improvements in the telecommunications space. After all, the better informed we are, the better equipped our customers will be for their own interactions and dealings with their customers. That is why we are very excited with a new Advanced … Continued

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Digital Announcers Over Time, And Then There was CUBE.

These days more and more customers are calling, and hold times are increasing as well. Want to make sure your professional voice recordings are heard no matter what phone system your clients are using? Have you been searching for a solution to a hard-to-solve problem which adversely affects a growing percentage of your customers each … Continued

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Onhold Messaging Is Indispensable in the COVID-19 Era and Beyond

I’ve been asked in numerous conversations with friends and family about how Marketing Messages has been weathering the COVID-19 pandemic. In the early days, we were all unsure of what the impact would be on our business, but as time passed and we witnessed the amazing innovation and resilience within all sectors of our economy, … Continued