Blog

PHOTO

VoiceCentral: Why The Cloud Enables On Hold Messaging to Shine

On Hold Messaging that everyone expects “Please continue to hold.  We will be with you shortly.” Being placed on hold is inevitable.  But gone are the days when the on hold messaging consisted of poor quality music and a looping message with the ambiguous promise that eventually “someone” would answer your questions.   A service-minded … Continued

PHOTO

Top 10 Tips for Multi-Language Video and E-Learning Voice Over Narration

Effective use voice over narration will bring professionalism and consistency to your brand. The use of web-based company/product videos and e-learning applications has greatly increased in recent years, as has the need to localize these assets to a broad range of geographies. This creates significant challenges for marketing and training professionals, who seek to maintain … Continued

PHOTO

3 Tips for Giving Your IVR Script More Personality

An IVR ( interactive voice response ) is one of the many touch points you have with your customers, meaning it’s an important opportunity for you to reinforce your brand and improve the customer experience. What modern customers are looking for is less formal and more conversational language that’s more akin to a real conversation, … Continued

PHOTO

Don’t Tick Off Your Global Colleagues With Bad Voice Recordings

Deploying an Interactive Voice Response (IVR) or auto attendant system globally supported by professionally recorded voice prompts in multiple languages can be a cultural nightmare. As project manager, there are multiple opportunities to look like an idiot. To make sure you don’t tick off your global marketing colleagues, solicit the focused involvement of key stakeholders … Continued