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Sound Professional From The First Customer Call

Marketing Messages can make your organization sound great…and it’s easy! We apply the same amount of care and attention to your Auto Attendant prompts – whether you’re a small or medium size business or one of our many Fortune 500 customers.

Here’s the simple 3-step process to create a brand-building experience for your callers:

1

Submit Your Script

We provide you a simple spreadsheet and you fill out what you want recorded. We’ll review to provide suggestions and request clarification within a day or two, and iterate on the prompts until you’re happy.

2

Choose a Voice Artist

Go to our Voices Page to select from our 135 Voice Talents. We have about 25 US English talents, but consider Latin American Spanish, Canadian French, or a host of other languages.

3

We Take Care of the Rest

We’ll arrange and complete the recording session, proof and validate the audio, edit the audio so that it sounds perfect, and send it to you within 5 business days. That’s it!

For more detail about our script review process, see our Script Review and Resources Page.

 

Scripting Ideas and Support

Most companies implement the following prompt types:

  • Day greeting
  • Night greeting
  • Closed for the holiday greeting
  • General mailbox message
  • Series of call distribution options (“For Sales, press 1”, “For Technical Support, press 2”)

Many companies also have us record additional departmental messages and call distribution sub-trees – as well as hours of operations, location/directions, fax number, email and web addresses, etc.

We also provide an Auto Attendant Guidelines and Examples document. This resource includes sample prompts, both generic and industry-specific, that call flow designers can use to model their own prompts, as well as tips and best practices for auto attendant design.

 


Bi-Lingual and Multi-Lingual Prompts

Why Use Professional Voices Instead of Internal Employees?

We support all on-premise and hosted/VoIP phone systems, including Avaya, Cisco, Siemens, Mitel, Vertical, Toshiba, Panasonic, etc., and emerging web-based systems, such as Shortel, RingCentral, Five9, and Twilio.