Sound Professional From The First Customer Call
Marketing Messages can make your organization sound great…and it’s easy! With our Virutual Receptionist, we apply the same amount of care and attention to your Auto Attendant prompts – whether you’re a small or medium size business or one of our many Fortune 500 customers.
Here’s the simple 3-step process to create a brand-building experience for your callers:
Submit Your Script
We provide you a simple spreadsheet and you fill out what you want recorded. We’ll review to provide suggestions and request clarification within a day or two, and iterate on the prompts until you’re happy.
Choose a Voice Artist
Go to our Voices Page to select from our 135 Voice Talents. We have about 25 US English talents, but consider Latin American Spanish, Canadian French, or a host of other languages.
We Take Care of the Rest
We’ll arrange and complete the recording session, proof and validate the audio, edit the audio so that it sounds perfect, and send it to you within 5 business days. That’s it!
Scripting Ideas and Support
Most companies implement the following prompt types:
- Day greeting
- Night greeting
- Closed for the holiday greeting
- General mailbox message
- Series of call distribution options (“For Sales, press 1”, “For Technical Support, press 2”)
Many companies also have us record additional departmental messages and call distribution sub-trees – as well as hours of operations, location/directions, fax number, email and web addresses, etc.
We also provide an Auto Attendant Guidelines and Examples document. This resource includes sample prompts, both generic and industry-specific, that call flow designers can use to model their own prompts, as well as tips and best practices for auto attendant design.
Bi-Lingual and Multi-Lingual Prompts
Our Bilingual Voice Artists provide recordings in two languages with a neutral accent in both. This ensures that the same style, pace, and intonation is employed across both recordings, and makes the administration future changes more efficient.
Bilingual Prompt Samples
Our multi-national customers often require calls to be distributed to native language call agents or to multiple language call flows within an IVR system. We can seamlessly combine short call distribution voice prompts from different Voice Artists early in the call, as demonstrated here:
Multi-Lingual Prompts Samples
We support all on-premise and hosted/VoIP phone systems, including Avaya, Cisco, Siemens, Mitel, Vertical, Toshiba, Panasonic, etc., and emerging web-based systems, such as Shortel, RingCentral, Five9, and Twilio.