Conversational Scripting

Whether you’re a project manager for a large IVR or Auto Attendant development initiative, or a call center services firm with demanding corporate clients, this guide will show you best practices for working more constructively with professional voice service providers, the companies that provide pre-recorded prompts for call center and call distribution applications.

After reading this guide, you’ll be better able to:

• Select the right professional services firm
• Choose a voice talent that matches a company’s branding strategy
• Leverage a branded voice across multiple applications
• Manage the voice prompt development process to maximize success

Following these guiding principles will enable you to develop a more effective call flow and ultimately create a more compelling caller experience.