Giving A Voice To Patient Care
Changes in the healthcare landscape have put pressure on provider and payer organizations to provide a higher level of patient care. And with the expansion of healthcare insurance coverage resulting from the implementation of the Affordable Care Act (ACA), healthcare organizations are looking for ways to increase the channels through which information is dispersed to patients while actively managing cost.
These heightened expectations are requiring organizations to:
- More effectively coordinate care among different medical disciplines.
- Provide a broader array of information to patients.
- Address language barriers when servicing limited English proficient (LEP) constituencies.
While the use of online methods continues to proliferate, voice systems are still a primary mode for serving the access and informational needs of patients. Yet, there remains untapped potential for healthcare organizations to impart key information to patients beyond the traditional auto attendant greeting and call distribution tree – while reducing administrative costs.