Sample HVAC Messages-On-Hold Scripts

Examples of effective HVAC on-hold messages

While no HVAC likes to put their customers on hold for extended periods of time, busy offices can mean queued callers. A Messages-On-Hold™ program turns your caller queue into an opportunity to provide information that educates customers on a variety of energy-related services, and guides them to the right resources.

These scripts are  typical of Messages-On-Hold ™ scripts used by HVAC companies and can be repurposed for your specific needs.  Representative topics for messages include:

  • Specific Technical Capabilities or Specialized Services
  • Maintenance Programs
  • Upgrades, Replacement And Service Agreements
  • Air Quality Information
  • Compliance Requirements
  • Geographies Served
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