Sample HVAC Messages-On-Hold Scripts
Examples of effective HVAC on-hold messages
While no HVAC likes to put their customers on hold for extended periods of time, busy offices can mean queued callers. A Messages-On-Hold™ program turns your caller queue into an opportunity to provide information that educates customers on a variety of energy-related services, and guides them to the right resources.
These scripts are typical of Messages-On-Hold ™ scripts used by HVAC companies and can be repurposed for your specific needs. Representative topics for messages include:
- Specific Technical Capabilities or Specialized Services
- Maintenance Programs
- Upgrades, Replacement And Service Agreements
- Air Quality Information
- Compliance Requirements
- Geographies Served