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Sample Utilities Messages-On-Hold Script

Educate your callers while they wait for service

While no energy utility likes to put their customers on hold for extended periods of time, busy call centers can mean queued callers. A Messages-On-Hold™ program turns your caller queue into an opportunity to provide information that educates customers on a variety of energy-related services, and guides them to the right resources.

This script is  typical of a Messages-On-Hold ™ script used by utilities and can be repurposed for your specific needs.  Representative topics for messages include:

  • Safety Information and Tips
  • Mobile Payment Apps
  • Budget Plans
  • Energy Savings and Conservation
  • Hazardous Containment
  • E-Billing
  • Energy Audits
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