Sample Voice Prompt Scripts for Energy & Utility Companies

Improve energy customer satisfaction through your voice user interface

From greeting and distributing callers to imparting critical information to energy consumers, our “Voice Prompts Sample Scripts for Utilities” will provide you with ideas to more quickly and efficiently navigate your customers to the right resources, including:

• Outbound Payment Notification
• Payment Verification
• Utility Department Call Distribution
• Multi-Lingual Greetings (English/Spanish)
• Service Interruptions
• Gas Leak Reporting

This document provides best-in-class examples that can be copied and modified based on your unique requirements.