Sample Voice Prompt Scripts For Utilities
Improve energy customer satisfaction through your voice user interface
From greeting and distributing callers to imparting critical information to energy consumers, our “Voice Prompts Sample Scripts for Utilities” will provide you with ideas to more quickly and efficiently navigate your customers to the right resources, including:
- Outbound Payment Notification
- Payment Verification
- Utility Department Call Distribution
- Multi-Lingual Greetings (English/Spanish)
- Service Interruptions
- Gas Leak Reporting
This document provides best-in-class examples that can be copied and modified based on your unique requirements.