Voiceover Diversity: Call Center Recordings Can Respond to the DEI Challenge
Over the last 18 months, Diversity, Equity, and Inclusion (DEI) programs and related initiatives have touched all facets of business, and society. As a professional voiceover firm with a global reach and a large global customer base serving a diverse set of customers, Marketing Messages is grappling with the implications of this movement on the relationship between call center recordings and the BIPOC (Black, Indigenous, and People of Color) community.