Featured African American Voice Talents

Voiceover Diversity: Call Center Recordings Can Respond to the DEI Challenge

Over the last 18 months, Diversity, Equity, and Inclusion (DEI) programs and related initiatives have touched all facets of business, and society. As a professional voiceover firm with a global reach and a large global customer base serving a diverse set of customers, Marketing Messages is grappling with the implications of this movement on the relationship between call center recordings and the BIPOC (Black, Indigenous, and People of Color) community.

Why There’s a Need for Voice Diversity in Healthcare

Diversity has never been more important in healthcare, and that includes the professional voice recordings that healthcare providers utilize for their patients and their staff. In a time when the COVID-19 pandemic has radically reshaped our cultural understanding of the importance (and fragility) of healthcare providers—from doctors to nurses to therapists to pharmacists to the staff that allow these institutions to function properly—healthcare providers are vital parts of any community. The voiceover recordings should reflect those communities. Voice diversity for healthcare providers plays an important role in creating that community feel.