The Essential Guide to Voice Recording In The Financial Services Industry

Download to learn how financial services organizations use professional voice talents for their phone-based systems to more effectively connect with their customers.

The Essential Guide to Voice Recording In The Financial Services IndustryThis E-book has been created for both business and technical professionals at financial services organization who have been entrusted with providing a positive, branded customer experience through the medium of the telephone. The document addresses finance industry-specific uses of interactive voice response applications (IVR), and more specifically, the positive impact that professionally-recorded voice prompts can make on the customer experience.

While we explore the common challenges of all organizations in the broader financial services industry, we will reference specific, best-in-class examples of applications using voice services in the following sub-segments:

  • Banking
  • Credit/Debt Services
  • Financial Information Services
  • Investment Management
  • Insurance
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