Connecting To A Music On Hold Source

All telephone systems support music on hold. With most on-premise phone systems, the music source plugs into a jack on the cabinet, and does not require a phone technician to install the music file. Look on the phone system’s cabinet for a female jack; it’s usually marked either”music” or “MOH.” If you don’t see one, ask your hardware vendor. Single line or multi-line telephones without a central system need an adapter in order to play phone music. Ask us about a 2 line or 4 line music on hold adapter.

If you have a hosted phone system, like those supported by Voice Over IP,  it is likely that it can play music on hold files with the system’s memory. Check with your telco service provider to make sure that they offer enough memory for your audio files and what file format is required.

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