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Introducing Advanced Call Queuing for Call Centers

As we discussed in our last blog post, Why Contact Center Voice Prompts Are Different, contact centers have very different needs for their customer-facing recordings than almost any other business. Last time, we discussed the specific things needed from a voice artist in order to make sure that IVR voice recording prompts worked properly for … Continued

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Why Contact Center Voice Prompts Are Different

Every industry has their own requirements for contact center voice prompts—their customer-facing, and internal, IVR and Auto Attendant voice recordings—just as every company needs to decide for themselves what tone, pacing, and language will be used that will best forge the desired relationship with whichever customer is calling in. Voice talents come with numerous different … Continued

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How To Avoid Voice Over Screw-Ups: Spanish Edition

We are seeing more and more of our customers embrace multi-language messages as the best way to interact with their own customer base. That is certainly an admirable pursuit, but companies need to be careful to avoid some common mistakes in recording Spanish language messages. A well-executed Spanish language message will not only inform the … Continued

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Keep Your Messages Up to Date During the COVID Crisis

The COVID-19 pandemic has turned everyone’s life and business upside down. It is vitally important that you keep your customer-facing messages up to date, providing your customers with clear, accurate voice prompts with information about how and when your business continues to function during this strange time. When the pandemic first began to make a … Continued