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Enhancing Healthcare Through Language Access – Voiceover Essentials With Jim Video

In today’s healthcare landscape, ensuring that patients can access information in their native language is critical to delivering quality care. In a recent video, “Health Care Language Access – Voiceover Essentials,” Jim Giebutowski, Partner, Business Development at Marketing Messages, dives into how healthcare providers can improve patient care by speaking to callers in their native … Continued

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The Power of Native Language Voice Prompts Video: Building Authentic Connections

In an increasingly globalized world, businesses must consider how to effectively communicate with their diverse customer base. A critical, yet often overlooked, element in this communication strategy is the use of native language voice prompts in call centers. In a recent video, Jim Giebutowski, Partner, Business Development at Marketing Messages, highlights the significant value that … Continued

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How to Connect Your iLink Unit for Messages-On-Hold

Have you purchased a VoiceCentral package and an iLink to receive automatic Messages On Hold updates? Do you have the iLink in hand? Have you read the one page instruction sheet? Would you like a bit of hand holding? We’re happy to help! Most likely, you’ve already sent us your Messages-On-Hold script, and we’ve produced … Continued

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Business Impact of the Customer Caller Experience

At Marketing Messages, we believe that every call is an opportunity. An opportunity to impress, assist, learn, improve, and connect. With so much of the world becoming more and more automated and remote, customer satisfaction is becoming increasingly linked to feeling a sense of genuine humanity rather than being foisted off onto impersonal systems. The … Continued