Which Greetings Should You Record for Your Company’s Auto Attendant Voicemail?

You’ve just initialized your company’s new auto attendant voicemail system and the tech asks you which recorded greetings you’d like loaded.

“Greetings?”, you ask.

“Yeah, open, closed, directory, that sort of thing.” She casually replies.

Yikes, now you must figure out what messaging to convey to each and every caller that lands on your line, and you need to figure it out right away! (Ugh, and you’ll also need to figure out how to record Auto Attendant Voicemail greetings.)

Relax. We’ve done this hundreds (if not thousands) of times for countless other companies and we can readily tell you which to record, which to consider recording, and exactly what to say.

What Is an Auto Attendant?

A traditional Auto Attendant greets callers and distributes calls to various departments. However, it can also provide useful information such as:
• Directions to your location
• Hours of operation
• List of contacts and their extensions
• Sales and service information
• Seasonal or unexpected closures OR alternate methods of contact
• Disclosures and other terms of business

You can also use your Auto Attendant to direct customers to specials, communicate special product promotions, help schedule appointments, and dispense other helpful information (such as “flu” hotlines for hospitals, tips & tricks for software companies, etc.).

Record These Standard Auto Attendant Voicemail Greetings

Main Menu
Thank you for calling Our Company.
If you know the extension of the person you are trying to reach, you may enter it at any time, or press 9 for an Employee Directory.
For Sales, press 1.
For Technical Support, press 2.
For our company address, email, and website, press 4, or press 0 to speak with an operator.

Closed Greeting
Thank you for calling Our Company. Our office is closed at this time. If you know the extension of the person you are trying to reach, you may enter it at any time, or press 9 for an Employee Directory.
For Sales, press 1.
For Technical Support, press 2.
For our company address, email, and website, press 4, or press 0 to leave a message in our general mailbox.

Inclement Weather
Thank you for calling Our Company. Our office is closed at this time due to inclement weather. If you know the extension of the person you are trying to reach, you may enter it at any time, or press 9 for an Employee Directory.
For Sales, press 1.
For Technical Support, press 2.
For our company address, email, and website, press 4, or press 0 to leave a message in our general mailbox.

Directory
For Lucien, press 1.
For Jamal, press 2.
For Beatrice, press 3.
For Ayanna, press 4.
Or press 0 for the operator.

Professionally Recorded Greetings for The Win!

Now that you know what to record, consider who should voice your greetings. Marketing Messages can provide you with high quality, professional voice recordings using contemporary voices, formatted specifically for your brand of phone answering technology. We can assist with scripting review, proofing and verification, as well as grammar, punctuation and sentence flow checking to give your clients and customers a “first impression” of your business that will be compelling and lasting.