Recent Developments in Voice

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Voiceover Diversity: Call Center Recordings Can Respond to the DEI Challenge

Diversity, Equity, and Inclusion Over the last 18 months, Diversity, Equity, and Inclusion (DEI) programs and related initiatives have touched all facets of business, and society. As a professional voiceover firm with a global reach and a large North American customer base serving a diverse set of customers, Marketing Messages is grappling with the implications … Continued

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4 Multi-Language Voiceover Minefields and How to Sidestep Them

In the latest episode of “Voices Carry” podcast, husband and wife hosts Jim Giebutowski and Janet Kraus discuss some of the ins and outs regarding multi-language voice messages. Being able to communicate authentically with a customer in their native language is a huge part in establishing trust, credibility, and, eventually, sales. It is important that … Continued

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On Hold Messaging and More: Experience Marketing Association 2019

I spent Thursday through Sunday this past week representing Marketing Messages at the annual Experience Marketing Association (EMA) conference in Atlanta. The conference, formerly known as the On Hold Messaging Association, or OHMA, brings together on-hold providers and their technology partners for a few days of experience sharing, technology updates, and networking. I will be … Continued