Diversity Equity and Inclusion


Amplifying Diversity: The Strategic Advantage of African American Voice Talents in On-Hold Messaging and Phone Trees

In today’s competitive marketplace, businesses strive to create a welcoming environment for every caller. One of the most critical, yet often overlooked, aspects of customer interaction is the on-hold messaging and phone tree experience. While these systems are designed to guide callers efficiently, they also offer a unique opportunity to reflect a company’s commitment to … Continued


Why There’s a Need for Voice Diversity in Healthcare

Diversity has never been more important in healthcare, and that includes the professional voice recordings that healthcare providers utilize for their patients and their staff. In a time when the COVID-19 pandemic has radically reshaped our cultural understanding of the importance (and fragility) of healthcare providers—from doctors to nurses to therapists to pharmacists to the … Continued


Voiceover Diversity: Call Center Recordings Can Respond to the DEI Challenge

Diversity, Equity, and Inclusion Over the last 18 months, Diversity, Equity, and Inclusion (DEI) programs and related initiatives have touched all facets of business, and society. As a professional voiceover firm with a global reach and a large North American customer base serving a diverse set of customers, Marketing Messages is grappling with the implications … Continued