Script Development

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Pronunciation Tricks for On Hold Messages and IVR Prompts

Ready to learn some pronunciation tricks for On Hold messages? So you’ve done the hard part and written out exactly the voice message that you will need recorded. You’ve gotten your on hold messages or your IVR prompts worded precisely the way you want them, and now all that’s left to do is send the … Continued

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Review and Format Your Script Before Voicing

One of the best ways to make sure that the recording process will go smoothly for the creation of your audio projects, be they Auto Attendant prompts, IVR prompts, On Hold Messages, or any number of other voice recording forms, is to take the time to thoroughly review and format your script before submitting it … Continued

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How to Avoid Robotic-Sounding Voice Prompts

We’ve all had a moment stuck on hold, trying to navigate our way through a company’s phone tree with only impersonal, automated recordings to guide us. It can be a long, frustrating experience, made all the longer and more frustrating by the voice recordings which can often be stilted, monotonous, and, well, robotic. Obviously you … Continued

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3 Tips for Giving Your IVR Script More Personality

An IVR ( interactive voice response ) is one of the many touch points you have with your customers, meaning it’s an important opportunity for you to reinforce your brand and improve the customer experience. What modern customers are looking for is less formal and more conversational language that’s more akin to a real conversation, … Continued