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Script Development


How to Avoid Robotic-Sounding Voice Prompts

We’ve all had a moment stuck on hold, trying to navigate our way through a company’s phone tree with only impersonal, automated recordings to guide us. It can be a long, frustrating experience, made all the longer and more frustrating by the voice recordings which can often be stilted, monotonous, and, well, robotic. Obviously you … Continued


3 Tips for Giving Your IVR Script More Personality

An IVR ( interactive voice response ) is one of the many touch points you have with your customers, meaning it’s an important opportunity for you to reinforce your brand and improve the customer experience. What modern customers are looking for is less formal and more conversational language that’s more akin to a real conversation, … Continued


Making your life easier with a Voice Prompt Script template

Using a standard Voice Prompt template can save Time and create Brand consistency! … or “How our new voice prompt scripting format can change your life!” – by Hutch (your friendly script writer and customer services guy). I’m sure that Marketing Messages is not alone in the realm of production houses when it comes to … Continued

Scripting For Voice Talents: The Spoken Word

Often when we receive scripts or voice prompt copy for recording, the text is written beautifully and laid out logically. However, writing for the reading eye is different that writing for the spoken word. One of the key elements in writing for the “spoken” word as opposed to the “readable” is always to read the … Continued