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Where Was Your Product When You Last Changed Your On-Hold Messages?

At least a few times a month, I get a phone call from a Messages-On-Hold customer who needs to update their on hold messages – many times because they are changing their phone systems, or they’ve opened up a new office. Beyond determining the month and year of the last update, I ask a few … Continued

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Marketing Messages Partners With Twilio

In search of insights on how Marketing Messages can chart a course in the brave new universe of integrated, cloud-based communications, I made the trek out to Twilio’s user conference in San Francisco last week. Those telco professionals who have launched efforts in this arena know Twilio to be one of the premier providers of … Continued

Why Computers Can’t Translate Languages

Some years ago I was working with a German voice talent and in the middle of some fairly standard IVR speech, towards the end of a prompt, she burst out laughing. I asked her what was so funny and she said her script read, “Press the symbol of the bear.” Because our talent didn’t have … Continued