Messages on Hold

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How to Write a Visual Pronouncer for Audio Recording

Why is it important to write a visual pronouncer? When we receive scripts from organizations and companies large and small, there are often certain words with the unfortunate potential to be mispronounced. Employee names, product names, and brand names are categories of such words. Where the person writing the script for the organization or company … Continued

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COVID Protocols Keep Changing – Update Your MOH

In the past, we have written about the importance of keeping your customer-facing messages on hold up to date during the Covid-19 pandemic. And, indeed, we saw an incredible surge in 2020 of customers, both in healthcare and in every other field as well, utilizing voice recordings to keep their customers aware of hours, protocols, … Continued

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Yes, Of Course You Should Hire a Professional Voice Talent!

One of the questions we frequently get while discussing audio options with our customers is, “Why shouldn’t I just do this recording myself?” And it’s a question that we totally understand. With the rise of smartphones and so many other technological advances, it makes sense that a discerning customer would wonder if they could save … Continued

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Gilly’s House Uses On Hold Messages To Share Information

“Gilly’s House is so much more than just a sober recovery house. It really has become a house of healing.” This is how Barbara Gillmeister, who in 2016 lost her 25-year-old son to a heroin overdose, describes Gilly’s House. The large Wrentham, Massachusetts house, a former nursing home, sat vacant for 15 years. In a … Continued