Why is it important to write out pronunciation or write a visual pronouncer? When we receive scripts from organizations and companies large and small, there are often certain words with the unfortunate potential to be mispronounced. Employee names, product names, and brand names are categories of such words. Where the person writing the script for … Continued
At Marketing Messages, we believe that every call is an opportunity. An opportunity to impress, assist, learn, improve, and connect. With so much of the world becoming more and more automated and remote, customer satisfaction is becoming increasingly linked to feeling a sense of genuine humanity rather than being foisted off onto impersonal systems. The … Continued
It’s the holiday season, and you know what that means: Shorter days, colder nights, lights everywhere you look, Christmas music in every store, Santas watching you everywhere you go while tinsel lines every wall. Your professional voice recordings can be a part of that holiday season, whether you want to add a festive flare to … Continued
In today’s competitive marketplace, businesses strive to create a welcoming environment for every caller. One of the most critical, yet often overlooked, aspects of customer interaction is the on-hold messaging and phone tree experience. While these systems are designed to guide callers efficiently, they also offer a unique opportunity to reflect a company’s commitment to … Continued
