Messages on Hold

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Gilly’s House Uses On Hold Messages To Share Information

“Gilly’s House is so much more than just a sober recovery house. It really has become a house of healing.” This is how Barbara Gillmeister, who in 2016 lost her 25-year-old son to a heroin overdose, describes Gilly’s House. The large Wrentham, Massachusetts house, a former nursing home, sat vacant for 15 years. In a … Continued

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Pronunciation Tricks for On Hold Messages and IVR Prompts

Ready to learn some pronunciation tricks for On Hold messages? So you’ve done the hard part and written out exactly the voice message that you will need recorded. You’ve gotten your on hold messages or your IVR prompts worded precisely the way you want them, and now all that’s left to do is send the … Continued

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Introducing Advanced Call Queuing for Call Centers

As we discussed in our last blog post, Why Contact Center Voice Prompts Are Different, contact centers have very different needs for their customer-facing recordings than almost any other business. Last time, we discussed the specific things needed from a voice artist in order to make sure that IVR voice recording prompts worked properly for … Continued

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Keep Your Messages Up to Date During the COVID Crisis

The COVID-19 pandemic has turned everyone’s life and business upside down. It is vitally important that you keep your customer-facing messages up to date, providing your customers with clear, accurate voice prompts with information about how and when your business continues to function during this strange time. When the pandemic first began to make a … Continued