I spent Thursday through Sunday this past week representing Marketing Messages at the annual Experience Marketing Association (EMA) conference in Atlanta. The conference, formerly known as the On Hold Messaging Association, or OHMA, brings together on-hold providers and their technology partners for a few days of experience sharing, technology updates, and networking. I will be … Continued
At least a few times a month, I get a phone call from a Messages-On-Hold customer who needs to update their on hold messages – many times because they are changing their phone systems, or they’ve opened up a new office. Beyond determining the month and year of the last update, I ask a few … Continued
Using a standard Voice Prompt template can save Time and create Brand consistency! … or “How our new voice prompt scripting format can change your life!” – by Hutch (your friendly script writer and customer services guy). I’m sure that Marketing Messages is not alone in the realm of production houses when it comes to … Continued
In search of insights on how Marketing Messages can chart a course in the brave new universe of integrated, cloud-based communications, I made the trek out to Twilio’s user conference in San Francisco last week. Those telco professionals who have launched efforts in this arena know Twilio to be one of the premier providers of … Continued
