Call Center & IVR prompts

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Updating Your On Hold Message for a Post-COVID World

Over the past few weeks, we have seen a rise in customers making updates to their on hold messages or Auto Attendant and IVR prompts as circumstances within their organization change due to the evolving shape of the pandemic over the last few months. When the coronavirus pandemic began last year, we at Marketing Messages … Continued

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Pronunciation Tricks for On Hold Messages and IVR Prompts

Ready to learn some pronunciation tricks for On Hold messages? So you’ve done the hard part and written out exactly the voice message that you will need recorded. You’ve gotten your on hold messages or your IVR prompts worded precisely the way you want them, and now all that’s left to do is send the … Continued

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Knowing When NOT to Translate – Voice Messages & Customer-facing Telecommunications

With today’s global customer base, it is important to cover a wide range of languages for your voice messages and customer communications systems. In the USA alone, you can reasonably expect callers to have as their primary language English, Latin American Spanish, or Canadian French. This range only expands when you take into consideration Europe … Continued

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IVR Prompts and AA Prompts – How to Know the Difference?

The two most common types of voice message prompts that you will likely need to utilize are Interactive Voice Response (or IVR) prompts and Auto Attendant (or AA) prompts. Today, we’re going to explain the differences in what these prompts are, and how they can best be used. IVR prompts and AA prompts are both … Continued