Call Center & IVR prompts

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And Now It’s Time to Play, “Name That Cable, Dan!”

Name That Cable! Epic Pandemic Move-Out Party Leaves A Mess Of Wires Why was a asked to “name that cable”? When we recently moved our office, there were a lot of miscellaneous cables kicking around. When you have been producing professionally recorded audio for over 30 years you accumulate a lot of extra wires, cables, … Continued

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Voices Carry Podcast Featuring Leslie Walker from Concentrix

On the latest episode of the Voices Carry podcast, Jim and Jan are joined by Leslie Walker, Associate Director of Human Factors at Concentrix. Walker sits down with the hosts for a free-flowing discussion of the ins and outs of VUI design and how the technology is continuing to change the interactive customer experience. This … Continued

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Will Your French Recording Be Heard by a European Audience or a Canadian One?

French is the fifth most widely spoken language in the world, with an estimated 274 million speakers scattered across the globe. Variant dialects have emerged from the many diverse countries and continents in which the French language has taken root. But today we will focus on two of the larger dialects that will affect your … Continued

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Will Your Portuguese Recording Be Played for Brazilian or European Markets?

We have spoken in the past about how important it is to be aware of the variances that can exist within international languages, and today we’re going to talk a little about another language that is extremely important for anyone trying to create an inclusive voice message. Portuguese is the fifth most widely spoken language, … Continued