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IVR prompts

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It’s Contextual: 5 Ways Professional Voice Talent Makes All the Difference

Your business is constantly evolving.  When it comes to marketing your brand, there is no checklist to complete and walk away from.  Just like laundry, marketing is never completely done.  Every customer touchpoint is weighted – either towards, or away from, your business – depending on the connection made at every single interaction.  Let me … Continued

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3 Tips for Giving Your IVR Script More Personality

An IVR ( interactive voice response ) is one of the many touch points you have with your customers, meaning it’s an important opportunity for you to reinforce your brand and improve the customer experience. What modern customers are looking for is less formal and more conversational language that’s more akin to a real conversation, … Continued