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Audio Process/Technology

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Multilingual IVR: 5 Big Ways to Get It Exactly WRONG

For companies that serve customers globally,  the challenge of communicating in broad range of languages presents unique challenges, Many times, a multilingual IVR (Interactive Voice Response) system is needed to route callers to the right department.  Deploying such a system with professionally recorded voice prompts can propel your business forward in a brand-affirming, culturally-nuance away … Continued

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5 Reasons Why Offering Professional Voice IVR is Essential

You’ve spent countless hours and resources on a proposal for designing and deploying a new telephony platform for your client.   You’re in a dogfight with multiple competitors for this business, so any advantage, large or small, might be the difference between winning and losing. You wonder if your proposal is effectively differentiated from that of … Continued

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Top 10 Tips for Multi-Language Video and E-Learning Voice Over Narration

Effective use voice over narration will bring professionalism and consistency to your brand. The use of web-based company/product videos and e-learning applications has greatly increased in recent years, as has the need to localize these assets to a broad range of geographies. This creates significant challenges for marketing and training professionals, who seek to maintain … Continued

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Don’t Tick Off Your Global Colleagues With Bad Voice Recordings

Deploying an Interactive Voice Response (IVR) or auto attendant system globally supported by professionally recorded voice prompts in multiple languages can be a cultural nightmare. As project manager, there are multiple opportunities to look like an idiot. To make sure you don’t tick off your global marketing colleagues, solicit the focused involvement of key stakeholders … Continued