Auto Attendant

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Free White Paper for IVR & AA Developers

We inaugurated the Marketing Messages blog with a FREE white paper for IVR and AA voice recordings! Did you miss out back in 2017 when this started? Well, we wouldn’t want you to miss out altogether just because a few (OK, a lot of) years have passed since the initial offer and so (insert trumpet … Continued

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IVR Prompts and AA Prompts – How to Know the Difference?

The two most common types of voice recordings that you will likely need to utilize are Interactive Voice Response (or IVR) prompts and Auto Attendant (or AA) prompts. Today, we’re going to explain the differences in what these prompts are, and how they can best be used. IVR prompts and AA prompts are both extremely … Continued

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Leveraging Authentic Vietnamese Voice Talent for Enhanced Customer Engagement

In the fast-paced world of customer service, first impressions are vital. For businesses targeting the Vietnamese market or serving a significant Vietnamese-speaking demographic, the importance of using an authentic Vietnamese voice talent cannot be overstated. Utilizing native speakers for call center IVR (Interactive Voice Response) and Auto Attendant phone systems is not merely a best … Continued

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How to Write Out Pronunciation for Professional Audio Recording

Why is it important to write out pronunciation or write a visual pronouncer? When we receive scripts from organizations and companies large and small, there are often certain words with the unfortunate potential to be mispronounced. Employee names, product names, and brand names are categories of such words. Where the person writing the script for … Continued