Auto Attendant

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Improving the Phone Call Experience with Professional Voice Recordings

These days, help is hard to find. Budgets are tight and every business dollar must be accounted for. It’s hard to justify the cost of a receptionist when auto attendants can connect callers directly to the right person. But not every phone system is well thought out, and some of the ones that are may … Continued

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How to Write a Visual Pronouncer for Audio Recording

Why is it important to write a visual pronouncer? When we receive scripts from organizations and companies large and small, there are often certain words with the unfortunate potential to be mispronounced. Employee names, product names, and brand names are categories of such words. Where the person writing the script for the organization or company … Continued

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COVID Protocols Keep Changing – Update Your MOH

In the past, we have written about the importance of keeping your customer-facing messages on hold up to date during the Covid-19 pandemic. And, indeed, we saw an incredible surge in 2020 of customers, both in healthcare and in every other field as well, utilizing voice recordings to keep their customers aware of hours, protocols, … Continued

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Professional Voice Prompts for Healthcare Services

While every company personalizes their customer-facing voice messages to suit their own needs and brand identities, here at Marketing Messages we have gotten pretty used to the standard shape that auto attendant scripts and IVR prompts take. Phone directories, directions, hours of service, these are the kinds of professional voice recordings we create each and … Continued