Conveying correct pronunciation of names, terms, or any other specific words to your voice talent is crucial for ensuring high-quality IVR recordings. Mispronunciations can lead to confusion, unprofessional results, and costly re-recordings. Here are the top three ways to effectively convey pronunciation to any voice talent: 1. Phonetic Spellings Phonetic spellings provide a clear, standardized … Continued
We inaugurated the Marketing Messages blog with a FREE white paper for IVR and AA voice recordings! Did you miss out back in 2017 when this started? Well, we wouldn’t want you to miss out altogether just because a few (OK, a lot of) years have passed since the initial offer and so (insert trumpet … Continued
The two most common types of voice recordings that you will likely need to utilize are Interactive Voice Response (or IVR) prompts and Auto Attendant (or AA) prompts. Today, we’re going to explain the differences in what these prompts are, and how they can best be used. IVR prompts and AA prompts are both extremely … Continued
In the fast-paced world of customer service, first impressions are vital. For businesses targeting the Vietnamese market or serving a significant Vietnamese-speaking demographic, the importance of using an authentic Vietnamese voice talent cannot be overstated. Utilizing native speakers for call center IVR (Interactive Voice Response) and Auto Attendant phone systems is not merely a best … Continued
