Your call center is the area of your business where a customer will spend most of their time. The call center provides callers and partners with a first impression of a company and the brand that they are presenting to the world. So it’s a good idea to create the best recordings possible, for the broadest audience that you can reach. There’s one specific choice that a company can make that will go a long way towards making your call center, and the customer experience with your call center, stand out from the pack. That’s why it’s crucial to choose a bilingual voiceover talent for your call center.
Stay With Professional Voices
Clients frequently ask us if they actually really need to invest in a professional voiceover talent. Can’t they just record themselves on their smartphone or on their computer? With the way technology is constantly improving, can’t they just take a quick shortcut and remove an unnecessary hassle and extra cost?
Having listened to more audio at every level of both professional and amateur quality, we keep coming to the same conclusion: Capturing good audio takes time, patience, and skill, especially if you want your professional voice recordings to sound actually professional, and not just like a static-heavy, hard-to-hear nightmare that anyone could record using their iPhone or desktop. A professional voiceover talent is trained and experienced in delivering exceptional takes over and over again, not to mention modulating their delivery to give the exact right emphasis exactly where it is desired.
Whether you are looking to put together simple menus or complicated IVR prompts, it always pays to utilize the people who do this work for a living and can deliver excellent sound every single time.
The Value of Multi-Language Scripting
Marketing Messages offers any number of voiceover talents who can handle whatever languages you need. If you want to have a dedicated, distinctive voice for each language, that can certainly be arranged.
But utilizing a bilingual voiceover talent creates a greater unity for your brand and helps a call center script feel like a more cohesive whole. It also allows you to mix, for example, English and Spanish text within a single prompt without a jarring switch from one voice to another.
None of these on their own are necessarily a transformational element, but when you add them all up, using a bilingual voice results in a final audio that is cleaner, easier to use, more professional sounding, and more suited to conveying whatever identity you want to present to your callers and customers.
Choose a Bilingual Voiceover Talent
Here at Marketing Messages we boast a number of bilingual voice talents who remain consistently popular with our customers. Roxanne and Amy are excellent voice artists in both English and Spanish, able to effortlessly toggle from one language to the other within the same prompt. The same is true for Catherine, who is equally brilliant with both Canadian French and English. And Rivka, a more recent addition to the team, has quickly proven herself invaluable in both English and German.
You can listen to their audio samples, along with the rest of our roster of voiceover talent here.
Contact Us Today
As the world and our communities only continue to grow more and more diverse, it only makes more and more sense to choose a bilingual voiceover talent for your call center, auto attendant, or onhold messages. Not only will it help you reach out to broadest possible audience, but it’s a great way to demonstrate to your clients and partners that you are attentive and willing to go the extra mile to support anyone who calls in.
Contact us today and let us know how we can help you get heard.