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VoiceCentral: Why The Cloud Enables On Hold Messaging to Shine

Here is a phrase no one wants to ever hear again: “Please continue to hold.  We will be with you shortly.” While being placed on hold is inevitable, your customers have higher expectations than on hold messaging with poor quality music and a looping message with the ambiguous promise that eventually “someone” will eventually pick up the … Continued

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Top 10 Tips for Multi-Language Video and E-Learning Voice Over Narration

Effective use voice over narration will bring professionalism and consistency to your brand. The use of web-based company/product videos and e-learning applications has greatly increased in recent years, as has the need to localize these assets to a broad range of geographies. This creates significant challenges for marketing and training professionals, who seek to maintain … Continued

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3 Tips for Giving Your IVR Script More Personality

An IVR ( interactive voice response ) is one of the many touch points you have with your customers, meaning it’s an important opportunity for you to reinforce your brand and improve the customer experience. What modern customers are looking for is less formal and more conversational language that’s more akin to a real conversation, … Continued