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It’s Contextual: 5 Ways Professional Voice Talent Makes All the Difference

Your business is constantly evolving.  When it comes to marketing your brand, there is no checklist to complete and walk away from.  Just like laundry, marketing is never completely done.  Every customer touchpoint is weighted – either towards, or away from, your business – depending on the connection made at every single interaction.  Let me … Continued

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5 Reasons Why Offering Professional Voice IVR is Essential

You’ve spent countless hours and resources on a proposal for designing and deploying a new telephony platform for your client.   You’re in a dogfight with multiple competitors for this business, so any advantage, large or small, might be the difference between winning and losing. You wonder if your proposal is effectively differentiated from that of … Continued

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VoiceCentral: Why The Cloud Enables On Hold Messaging to Shine

Here is a phrase no one wants to ever hear again: “Please continue to hold.  We will be with you shortly.” While being placed on hold is inevitable, your customers have higher expectations than on hold messaging with poor quality music and a looping message with the ambiguous promise that eventually “someone” will eventually pick up the … Continued