Make use of a microphone shock mount to improve your audio recordings. In this video from the ModPod podcast series Show Me Your Setup, hosts Dan and Josh demonstrate why using a shock mount will improve the sound quality of your podcast recordings. A shock mount is a piece of hardware that helps to isolate … Continued
As we discussed in our last blog post, Why Contact Center Voice Prompts Are Different, contact centers have very different needs for their customer-facing recordings than almost any other business. Last time, we discussed the specific things needed from a voice artist in order to make sure that IVR voice recording prompts worked properly for … Continued
Every industry has their own requirements for contact center voice prompts—their customer-facing, and internal, IVR and Auto Attendant voice recordings—just as every company needs to decide for themselves what tone, pacing, and language will be used that will best forge the desired relationship with whichever customer is calling in. Voice talents come with numerous different … Continued
We are seeing more and more of our customers embrace multi-language messages as the best way to interact with their own customer base. That is certainly an admirable pursuit, but companies need to be careful to avoid some common mistakes in recording Spanish language messages. A well-executed Spanish language message will not only inform the … Continued
